Due to the nature of our products, the refund policy varies in regard to the different categories of items in which you've purchased. The policy varies as follows:

Returns and ex display Items bought in store -

Due to the nature of these items, you will be advised at the point of sale to check over the item thoroughly prior to purchase. It is the customer's responsibility to check the item and ensure they are happy with condition prior to payment and completion of transaction. Once the transaction is completed, you have acknowledged the terms and conditions of our refund policy and accept that no refunds past this point are obligatory on our behalf. Any acceptations are purely discretionary and will only be offered in rare circumstances that we deem warranted. We also do not offer any warranty on clearance and factory seconds furniture.

Returns and ex display Items bought online -
We would strongly advise prior to purchase to come into store and check the item in person as it's the only way to guarantee that you as the customer are satisfied with the item's condition.
We will do everything in our power to ensure we clearly list the imperfections on the items. This being said, consumers have a right to a refund when an item fails to match the information given prior to purchase and, often more helpfully, for any reason within a minimum 14-day cooling off period.

Items that have been delivered that have been either bought in store or online
Once the item has been delivered to your property, you will be asked check over the item to make sure you're fully satisfied with the item before the drivers leave. On the driver leaving you accept that you're happy with the item and therefore in doing so, waiver the right to a refund. If you're not happy with the item upon delivery, you may refuse the delivery and the items will return to us. You will still have to pay the delivery fee on the day for their services as our delivery team are independent to us. Under circumstances such as transit damage or an issue that is solely our fault, the delivery charge may be wavered.

In case of items being returned, we advise customers picture the item and then wrap the item in the same manner it was received, including items that were purchased dismantled, as we do not offer a assembly/dis-assembly service, all items need to be as they were on delivery, all collections will be made by the same one man doorstep service as used upon delivery of the item, so please make sure items are ready to be collected without obstruction on the ground floor,

The customer is responsible for the cost of returning the item which would be the same as the delivery charge paid. The sum will be taken from the refundable amount of the purchased item before the refund is processed. This does not effect you statutory rights.

Returns and Factory second Items bought online -

Due to the nature of factory second items we cannot offer refunds for imperfections on any factory second items purchased , it is clearly outlined in the item descriptions items have failed quality control, if your item is severely damaged beyond what is outlined usual defects for the grade of what you have purchased, we may offer a partial refund in accordance with the extent of the issue, in severe cases we may offer a full refund, we will not refund delivery costs, in cases of missing parts, we try our best to send out any missing items that are integral to the build of the item.

Refunds On Courier Charges 

as we don’t offer ‘standard’ postal delivery and use a specialist large item third party courier service, once you receive confirmation of booking with the courier company, we will not be able to refund any courier charges, if you have changed your mind please let the courier know at the time of booking, they usually contact you within 48 hours altho this can vary, if the courier’s are informed in writing at the time of them confirming your booking with you, we can refund the full courier charge.

The customer is responsible for the cost of returning the item which would be the same as the delivery charge paid. The sum will be taken from the refundable amount of the purchased item before the refund is processed. This does not effect you statutory rights.